Nepkluck Privacy Policy — How your information is kept safe

1 Introduction

Nepkluck has always believed that user privacy is a fundamental right. This privacy policy was written to inform our users about how nepkluck handles their personal information. There is nothing hidden here — everything is stated clearly and transparently.

Nepkluck is an international gaming platform operating across multiple regions, including Bangladesh. Our privacy policy meets international standards and complies with local laws. This policy is updated regularly to keep pace with new technologies and legal developments.

2 What information we collect

Nepkluck collects the following types of information. These may be either voluntary or mandatory.

Information provided at registration

• Full name (as provided at registration)
• Email address
• Phone number
• Date of birth (for age verification)
• Country and city information
• Password (stored in hashed form for security)

KYC information

For identity verification (Know Your Customer — KYC), nepkluck may request:

• National ID card copy (NID)
• Passport copy
• Proof of address (electricity bill or utility bill)
• Photo Verification with Selfie

Payment Information

• Payment method details (bank account, wallet, etc.)
• Transaction history and amounts
• Financial statements (for chargeback verification)

Automatically Collected Information

• IP address and geolocation
• Device type and operating system
• Browser type and version
• Platform usage times and patterns
• Gaming history and betting records
• Click tracking and interaction data

3 Purpose of Data Collection

Nepkluck uses your information for the following purposes:

• Account management and security: To open, manage, and secure your account.
• Identity Verification: KYC process for fraud prevention and regulatory compliance.
• Transaction Processing: To process deposits, withdrawals, and payment settlements.
• Providing gaming services: To facilitate gameplay, place bets, and distribute winnings.
• Responsible Gaming: To set deposit limits and prevent excessive gaming.
• Contact & Support: To provide customer support and send important notifications.
• Platform Development: To improve platform performance and resolve issues.
• Legal compliance: To comply with government regulations and prevent money laundering.

4 Data Sharing Policy

Nepkluck does not sell or unauthorizedly share your personal information with third parties. Sharing may occur only in the limited circumstances below:

Authorized sharing

• Payment Providers: With payment gateway providers to process deposits and withdrawals.
• Banks & Financial Institutions: To verify and process money transfers.
• Legal authorities: To comply with government regulations or respond to law enforcement requests.
• Cybersecurity Company: To prevent fraud and cyber threats.
• Data Analytics Service Providers: To improve the platform and enhance user experience.

Opt-out sharing

• Marketing Partners: To send promotional offers — you can opt out at any time.
• Analytics partners: User behavior analysis — data is always anonymized.

5 Cookies and tracking technologies

Nepkluck uses cookies and similar technologies to enhance your experience on the website and app.

Types of cookies

• Session Cookie: To keep you logged in while you use the platform.
• Persistent Cookie: To remember your preferences and settings.
• Analytics cookies: To understand platform usage and identify errors.
• Third-Party Cookies: To use services like Google Analytics (optional).

You can manage cookies through your browser settings. However, disabling certain cookies may affect the functionality of some platform features.

6 Data Protection

Nepkluck places the highest priority on protecting your data. We employ the following security measures:

Security Level	Description	Enforcement
SSL/TLS encryption	All data transfers are encrypted with 128-bit SSL	✓
Password Hashing	Passwords are hashed using bcrypt/Argon2	✓
Firewall	Advanced firewalls are used to block unauthorized access	✓
Two-Factor Authentication (2FA)	Optional 2FA enhances account security	✓
Regular Audits	Regular audits conducted by third-party security experts	✓
Access control	Only authorized personnel can access sensitive data	✓

7 Data Retention Period

Nepkluck retains your information only for as long as necessary:

• Active Account Data: For as long as the account remains active.
• Inactive Account Data: Data is deleted after 3 years of inactivity.
• Transaction Records: Retained for 7 years for legal compliance.
• Cookie data: Can be deleted from your device at any time.
• Customer Service Log: Retained for 1 year to ensure issue resolution.

8 Your rights

You have several rights regarding your personal information:

Right to access

You can view your stored information at any time by visiting your account. You can also email [email protected] to request a full copy of your data (we are legally required to provide it within 30 days).

Right to Rectification

If your information is incorrect or incomplete, you can have it corrected. Most details can be updated directly from your account settings.

Right to Erasure

In certain circumstances, you may request the deletion of your account and associated data. However, specific information may need to be retained where legal obligations require it.

Opt-out rights

You can opt out of marketing emails and promotional messages. Go to your account settings and find the "Communication Preferences" section.

Data Portability

You can receive your data in a standard format and transfer it to another service.

9 Minors' data

Nepkluck strictly prevents users under the age of 18 from registering. If we discover that a minor is using our platform, we take immediate action:

• The account is permanently closed.
• The minor's parent or legal guardian is notified.
• Relevant authorities are notified as required.

10 Privacy Policy Updates

Nepkluck reserves the right to modify or update this privacy policy at any time. For significant changes, we will notify registered users via email or on-screen notification. Continued use of the platform after any changes constitutes your acceptance of the updated policy.

11 Contact & Complaints

If you have any questions, concerns, or complaints about your privacy, please get in touch. We are committed to resolving them promptly and transparently.