Nepkluck believes gaming should be a source of fun and entertainment — never a cause of financial harm. Responsible play is at the core of our platform. From setting limits to 24/7 support, we are with you every step of the way.
Set daily, weekly, and monthly deposit limits to match your budget.
Automatically suspend your account for anywhere from 7 days to 1 year whenever you need to.
Our trained support team is always ready to answer your questions.
View a full, transparent record of all your play, wins, and losses at any time.
If your playing patterns change, we will notify you.
Contact information for free mental health services and counselling organisations.
Responsible gaming means keeping your playing habits in check, knowing your limits, and treating gaming purely as entertainment. It is a way to protect yourself and your family from negative consequences. nepkluck is committed to helping every user play safely and healthily.
Gaming is entertainment — it should never be treated as a source of income. Never wager more than you can afford to lose.
Every user can set a limit on their deposits. This is entirely optional, but strongly recommended. You can set:
Once a limit is set, increasing it requires a 24-hour waiting period. You can lower it immediately.
Playing without breaks is bad for your health. At nepkluck, you can set a time limit for each gaming session. When the time is up, your account locks automatically and you are required to take a break.
At regular intervals during your session, nepkluck sends you a "reality check". It tells you how long you have been playing, how much you have spent, and whether you are up or down. With that information, you can decide whether to carry on or stop.
If you feel your gaming is getting out of control, you can activate self-exclusion. It is a powerful tool that closes your account for a set period. Your options are:
Once self-exclusion is activated, you will not be able to open a new account during that specified period. Full legal obligations apply.
If you just want a short break without a full exclusion, use the cooling-off period. It places your account on a standard restriction for 24 hours to 30 days without closing it completely. Once the period ends, your account reactivates automatically.
If any of the following signs apply to you, you may be at risk:
Contact us for urgent help or call responsible gaming organisations.
Nepkluck is more than an entertainment platform — we are committed to your mental well-being. If you or someone you know is struggling with a gaming addiction, we can help connect you with specialist support services.
Go to the "Responsible Gaming" section in your account settings menu. There you will find:
Go to your account settings > "Responsible Gaming" or "Play Limits" > "Deposit Limit". There you can set daily, weekly, and monthly limits. Limits take effect immediately once set. You can lower a limit instantly, but increasing one requires a 24-hour waiting period.
Once self-exclusion is activated, your account will be completely locked. You will not be able to log in, make deposits, or play. This cannot be reversed until the set period has ended — not even our support team can cancel it. It is fully and legally binding.
A cooling-off period is a temporary break (typically 24 hours to 30 days) during which you cannot log in, but your account is not permanently closed. It reactivates automatically once the period ends. Self-exclusion is longer-term (ranging from several months to permanent) and is fully legally binding — it cannot be reversed.
Alongside nepkluck, you can also reach out to local gaming support organisations. For information and help with gaming addiction in Bangladesh, contact mental health professionals and community support organisations. Our support team can also help you find the right service.
Yes, absolutely. Under the "Game History" section of your account, you can view every game played, when it was played, how much you won or lost, and your total spending. It updates daily, weekly, and monthly so you always have a clear picture of your activity.
If someone close to you is struggling with a gaming problem, you can help. Start by having a calm, non-confrontational conversation — many people want to stop but do not know how. Let them know about nepkluck's responsible gaming tools, self-exclusion options, and professional support. Long-term support matters — it is easier to face this together than alone.