Nepkluck Terms & Conditions — Please Read Before Use

1 General Introduction

These Terms & Conditions form a legal agreement between the nepkluck platform and its users. nepkluck is an internationally licensed online gaming platform serving players in Bangladesh and other countries.

These Terms & Conditions are provided in English for the convenience of users in Bangladesh. However, in the event of any legal dispute, the English version shall be considered the definitive text. nepkluck reserves the right to update these terms at any time and will notify registered users of any changes.

Using nepkluck's services means you have agreed to all the terms stated here. New users are encouraged to read the full Terms & Conditions carefully before registering.

2 Eligibility & Registration

To register on nepkluck, you must meet the following requirements:

• You must be at least 18 years old. Use of this platform by minors is strictly prohibited.
• Online gaming must be legally permitted in your country of residence.
• You are opening the account in your own name and for your own use — not on behalf of a third party.
• Each person may register only one account.
• You must provide accurate and truthful information at the time of registration.

Nepkluck may verify your identity at the time of registration. As part of the KYC (Know Your Customer) process, you may be asked to provide a copy of your national ID or passport. This information is kept strictly confidential and used solely for identity verification.

3 Account Usage

Keeping your nepkluck account secure is entirely your responsibility. Never share your password with anyone. Keep your login details confidential and contact our support team immediately if you notice any suspicious activity.

• Sharing your account with or allowing others to use it is prohibited.
• Operating multiple accounts from a single device is not permitted.
• Inactive accounts may be flagged as dormant after 12 months.
• The balance in your account cannot be transferred to another person.

Nepkluck reserves the right to verify your account at any time. Withdrawals may be temporarily placed on hold until the verification process is complete.

4 Deposits & Payments

Nepkluck supports multiple deposit methods, including mobile banking, e-wallets, and direct bank transfer. Please keep the following in mind when making a deposit:

• The minimum deposit amount varies by method and is listed on the deposit page.
• Deposits are usually credited instantly, though bank transfers may take 1–2 business days.
• Only payment accounts registered in your own name may be used for deposits.
• Depositing via third-party payment methods is prohibited.
• Nepkluck does not charge any deposit fees, though your payment provider may apply their own charges.

5 Withdrawal Policy

Your account must be fully verified before you can withdraw winnings from nepkluck. The following rules apply to the withdrawal process:

• Withdrawal requests are typically processed within 24–72 hours.
• Withdrawals must always be made using the same method as the original deposit.
• The minimum withdrawal amount is determined according to the rules stated on the deposit page.
• Bonus funds can only be withdrawn after the specified wagering requirements have been met.
• Withdrawals may be put on hold pending investigation in cases of suspicious activity.

6 Bonuses & Promotional Offers

Nepkluck regularly offers a variety of bonuses and promotional deals. Each bonus comes with its own terms, which are detailed on the offer page. General rules are outlined below:

• The welcome bonus applies once only, on your first deposit.
• A specific wagering multiplier must be completed before a bonus can be withdrawn.
• Bonus balance and real balance will be displayed separately.
• Multiple bonuses cannot be claimed simultaneously unless explicitly permitted.
• Bonus balance will be automatically cancelled once a promotional offer expires.
• Nepkluck reserves the right to withdraw or modify any bonus offer at any time.

7 Betting & Gaming Rules

Each game on nepkluck has its own rules. We recommend reading the relevant game rules before you start playing. General gaming policies are as follows:

• Once a bet is confirmed, it cannot be cancelled or modified.
• If a game is interrupted due to a technical error, nepkluck will take appropriate action.
• Sports Betting results will be based on the official announcement of the relevant sports authority.
• In Live Casino games, the dealer's decision is final.
• All games use certified RNG (Random Number Generator) technology.

8 Prohibited Activities

The following activities are strictly prohibited on the nepkluck platform:

• Opening or operating multiple accounts.
• Using someone else's account or selling account credentials.
• Using software, bots, or automation tools to play games.
• Using the platform for money laundering or any other financial fraud.
• Intentionally exploiting system vulnerabilities or bugs.
• Abusive behavior toward other players or staff.
• Coordinated betting or colluding with other players.

If evidence of prohibited activity is found, nepkluck reserves the right to permanently close the account and forfeit the balance without prior notice.

9 Responsible Gaming

Nepkluck believes gaming should be a source of entertainment — not a cause of financial strain or stress. That is why we place responsible gaming at the top of our priorities.

• Deposit Limit: You can set daily, weekly, or monthly deposit limits.
• Self-Exclusion: You can suspend your account for a set period whenever you feel the need.
• Cooling-Off Period: You can lock your account for a set number of days if you need a temporary break.
• Age Verification: We follow a strict verification process to prevent minors from registering.

To learn more about responsible gaming, visit our Responsible Gaming Page page.

10 Account Closure

You may request to close your account at any time. Any approved withdrawals will be processed before the account is closed. nepkluck reserves the right to close an account for any of the following reasons:

• Violation of the Terms & Conditions.
• Registering with false information or concealing your identity.
• Involvement in financial fraud or criminal activity.
• Operating more than one account.
• At the user's own request.

11 Limitation of Liability

Nepkluck strives to deliver its services at the highest standard without interruption. However, nepkluck will not be held liable in the following circumstances:

• Game interruptions caused by loss of internet connection or device issues.
• Delays or failures on the part of third-party payment providers.
• Force majeure events such as natural disasters or government-imposed restrictions.
• Due to the user losing their own password or login credentials.

12 Terms & Conditions Updates

Nepkluck reserves the right to update these Terms & Conditions, in whole or in part, at any time. Registered users will be notified by email or via platform notifications. Continued use of the platform after any changes constitutes your acceptance of the updated terms.

If you have any questions or concerns about these Terms & Conditions, please contact our support team. We are always ready to help.